FAQs

SHIPPING INFORMATION

Preferably DHL Express fast shipping. Fully traceable, insured, possibility for the customer to take an appointment for delivery, email or sms sent directly by the Carrier. For P.O. Box please provide a phone number to be contacted for delivery.

For Italian & European customers this is the default shipping method. Low value items for the Rest of the world will be shipped via International Registered Air-Mail Traceable but with the possibility to Hurry Up the delivery choosing DHL Express. High value items will be shipped only via DHL Carrier.

Yes for sure We ship All over the World with DHL Express Carrier fully tracked and insured. Also possible International Registered Air-Mail tracked.

DHL Express usually take 2-3 working days to delivery.
Standard method (International Registered Airmail) could require 8 to 15 working days or more for far Countries.
The delivery time is calculated after the item has been produced. Please see estimated time for production on product page.
Time for production may vary for each article.

Shipping costs depend on customer’s location and on weight and volume of the parcel.
Shipping cost will be automatically calculated at checkout.
An Example:
500 gr DHL Express parcel to USA (up to 4 iphone cases): 15,00 €

Local taxes and import duties may be required upon delivery for those orders destined outside the European Union.

at date 01 January 2017
US Customers are exempted from paying Duties or Tax upon a limit of 800 USD inclusive of shipping cost.
Australian Customers are exempted from paying Duties or Tax upon a limit of 1000 ASD inclusive of shipping cost.

Tax Free Shopping Nicola Meyer

PAYMENT INFORMATION

We accept VISA, MASTERCARDS, American Express, Maestro credit and debit cards, Paypal payments.

Payments Accepted

Our website uses encryption method. Payments are safe. You will pay using PAYPAL Platform or GeSTPAY for Credit Cards.

ORDERS and RETURNS

Add items to basket. Choose the right device (see in the Title and specifications). Choose Colors and others option such as Body color or Accent color, Engraving text or initials, choose to laminate the article to give it an unique look. At Checkout will be calculated shipping cost and if VAT Tax were applicable (only for EU Customers). Not EU Residents with shipping address Outside the European Union will be entitled of VAT tax discount at Checkout.

No but it is better to have one because will be calculated automatically taxes (VAT EU) shipping costs estimated on shipping address. Also better to manage tracking, questions, returns and so on.

You can cancel or change your order whitin 24 hours.

You can track your order on the TRACKING page. Each Delivery has its unique tracking code and customer can trace and control the status of delivery.

Feel free to ask Us any questions about Pre-Purchase order or already make order, for returns and others possible questions regarding your order. Ask Us about a product, possible customization, questions regarding materials and so on. We will be glad to answer.

Please contact Us before re-send the article. Each return must be authorized. you have the right to cancel the contract to buy within a minimum of 7 working days of receiving your purchase. Click on the button and Contact Us for any further question.

The following items are generally non-cancellable and non-refundable:
Personalized items that are specially made, or ordered, with your choice of name, fabric, custom colors, message or other customized aspect that makes the item unique to your requirements and therefore cannot be resold.

Any unanswered questions? Contact Us